Having issues with our donation or shop page? Here are some troubleshooting tips you can try.

  1. Clear your cache. Click here for a simple guide on how to clear the cache in your web browser.
  2. Leave out the decimals. If you are looking to make a donation in a custom amount, simply type the number with no decimals. For example, for a $75 donation, write 75 instead of 75.00.
  3. Donate through PayPal. To make a donation to the Caring Society using PayPal, you can do so through our CanadaHelps page.
  4. Purchases of 11 items or more. We are only able to process orders of 10 items or less through our online store. For orders of 11 or more of our Spirit Bear calendars or books, please contact Jacquie at

If you have tried the above and are still having issues, please contact us at or 613-230-5885.